Privacy Policy

Beckbie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hardware wallet repair services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Request a repair quote
• Submit a device for repair
• Contact our customer service
• Subscribe to our newsletter
• Participate in promotions or surveys

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Details about your hardware wallet (model, issue description)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Referring website
• Pages visited and time spent on pages
• Click patterns

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. For detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill repair orders
• Communicate with you about your repair status, inquiries, or orders
• Send you technical notices, updates, security alerts, and support messages
• Send promotional communications, such as special offers or newsletters (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Protect against fraudulent, unauthorized, or illegal activity
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction.

3.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.

Specific security measures we employ include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal data with encryption at rest
• Regular security assessments and penetration testing
• Restricted access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Physical security measures at our repair facilities

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For repair services, we typically retain customer information for 3 years after the completion of service to support warranty claims and potential follow-up repairs. After this period, personal information is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• Right to Access: You may request information about the personal data we have about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete information about you.
• Right to Erasure: You may request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your information in certain circumstances.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to our processing of your personal information in certain circumstances.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect about you and how we use and disclose it
• The right to have your personal information deleted (with certain exceptions)
• The right to opt-out of the sale of your personal information
• The right not to be discriminated against for exercising your CCPA rights

California residents may make a request pursuant to their rights under the CCPA by contacting us at the information provided in the "Contact Us" section.

7. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take steps to remove such information.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.