Follow our simple, secure process to get your damaged hardware wallet repaired and regain access to your digital assets.
Complete our online repair request form with details about your device and the issues you're experiencing. Include as much information as possible about the symptoms, any physical damage, and when the problem started.
Our technicians will review your request within 24-48 hours and provide an initial assessment of whether we can likely repair your device. We'll email you with our preliminary evaluation and next steps.
Once approved, you'll receive detailed packaging and shipping instructions. We recommend using a tracked, insured shipping method to our secure facility. We'll provide a unique reference number to include with your device.
After receiving your device, our technicians will perform a thorough diagnosis in our secure lab. We'll contact you with a detailed assessment of the issues, repair options, and a final quote for the necessary work.
Once you approve the repair plan and quote, we'll proceed with the repair process. Payment is collected at this stage, and you'll receive regular updates as your repair progresses.
After repairs are completed, we thoroughly test your wallet to ensure all functions are working properly. This includes connectivity tests, display functionality, and button responsiveness checks.
Your repaired device is carefully packaged and returned to you via secure, tracked shipping. We'll provide tracking information so you can monitor its journey back to you.
We offer specialized repair services for all major hardware wallet brands. Pricing is based on the complexity of the repair needed.
$149 - $249
Repair of damaged components on the circuit board, including short circuits, broken connections, and component replacement.
$99 - $179
Replacement of cracked, damaged, or non-responsive screens with high-quality compatible displays.
$79 - $149
Fixing issues with charging ports, batteries, and power management systems for devices that won't power on.
$89 - $159
Repairing or replacing non-responsive buttons, switches, and input mechanisms on your device.
$159 - $299
Addressing issues with the secure storage elements that may prevent access to your wallet's functionality.
$129 - $199
Resolving software-related issues including bricked devices, failed updates, and firmware corruption.
Note: All prices are estimates and may vary based on the specific model and extent of damage. You'll receive a final quote after our detailed diagnosis.
To ensure a smooth repair process and maintain security, please follow these guidelines when preparing your hardware wallet for shipment:
Your device's security is our top priority. All repairs are performed in our secure facility with strict chain-of-custody procedures. We never ask for your recovery seed phrase, passwords, or PINs.
The total repair time typically ranges from 7-14 days, including shipping time. Here's the general timeline:
We also offer expedited service for an additional fee, which can reduce the repair time to 2-3 days after we receive your device.
If we determine that your device cannot be repaired, we'll notify you immediately with a detailed explanation of the issues. In such cases:
In some rare cases where data recovery is still possible from a physically damaged device, we may offer specialized recovery services as an alternative option.
Yes, your cryptocurrency remains secure throughout the repair process. Here's why:
As long as you have your recovery seed phrase backed up, your funds remain accessible even if the device can't be repaired. Our security protocols ensure that no unauthorized access to your keys occurs during the repair process.
We repair most major hardware wallet brands and models, including:
If you have a different or older model not listed here, please contact us to inquire about repair options. We're continuously expanding our capabilities to include new wallet models as they enter the market.
Yes, all our repairs come with a warranty:
The warranty does not cover new damage, water damage occurring after repair, or issues unrelated to the original repair. We also offer extended warranty options for an additional fee, providing coverage for 6 months or 1 year.
We offer several payment options for your convenience:
Payment is collected after we complete the diagnosis and you approve the repair quote. We do not charge anything upfront except in cases requiring special parts ordering or for expedited service.
Submit your repair request today and take the first step toward recovering access to your digital assets.
Start Your Repair Request